We respect your privacy and we are committed to protecting your personal information. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information. 

Information we collect about you

We collect information from you in several different ways on this Website, including without limitation:

1. Personal details: your name, email address, postal address, contact number
2. Financial information: billing address
3. Other information related to your request for our products or services

Our purpose in collecting information from you is to provide an efficient, meaningful, and customized experience. For example, we use your personal information to:

• Process and fulfill your orders or requests
• Notify you of the status of your order delivery
• Inform you of the latest update on our products and services
• Improve our services or marketing activities

Green coffee customer

We provide an inquiry form to understand your purchase inquiries. We ask for contact details, including but not limited to your name, business name, address, email address, delivery address, and other information about your business, such as the estimated quantity of green coffee. We then use your information to contact you and discuss your requests.

Newsletter 

Website users can enter their name and email address on our website to subscribe to our newsletter. By submitting your details you give consent to us, to keep you up-to-date on all the latest products, services, and news. You may ask us to correct or remove information you think is inaccurate and you can withdraw your consent to us holding information about you, at any time, by unsubscribing to our mail. You can also contact us directly at :

This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Cookies

We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

Your right to access, change and delete

We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe exist regarding this information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at This email address is being protected from spambots. You need JavaScript enabled to view it. or  This email address is being protected from spambots. You need JavaScript enabled to view it..

Legal basis for processing

Consent - By disclosing your personal information to us using this website, you consent to the collection, storage, and processing of your personal information by Sinopia Coffee in the manner set out in this Privacy Policy.

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Legitimate interests - if the processing is necessary for your interests, for example, informing you of a delay in your delivery, this is done using legitimate interests as a legal basis.

Data security

Sinopia Coffee incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

Opt-out

Upon your request, we will (a) stop sending emails to your email address. You can make these requests by emailing your request to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling us at  +251 118229788 or +251 98 015 8146.

Updates to this policy

The effective date of this Privacy Policy is December 29, 2022. We reserve the right to modify or amend this Privacy Policy at any time. All changes will be effective immediately upon posting to this Website. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. By accessing or using this Website after such changes are posted you agree and consent to all such changes.

Contact us

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..